Privacy policy
EJ Surgical Solutions (Pty) Ltd (“we”, “us”) respects your privacy. This policy explains how we collect and use personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).
Information we collect
- Your name, business or practice name and job title.
- Contact details: phone number and email address.
- Billing and delivery addresses.
- Order history and correspondence with us.
- Technical information such as your IP address, browser type and the pages you visit, collected through cookies.
Card payments are processed securely by our payment provider. We do not see or store your full card details.
Why we use it
- To process, deliver and invoice your orders.
- To manage your customer account.
- To answer your questions and send quotes.
- To meet our legal, tax and accounting obligations.
- To improve our website and service.
- To send you product news, only if you have agreed to receive it. You can opt out at any time.
Who we share it with
We share personal information only as needed to serve you: with couriers (to deliver your order), payment providers (to process payments), our website host and IT providers, and our professional advisers, or where the law requires it. We do not sell your personal information.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires (for example, tax records).
Security
We take reasonable technical and organisational measures to protect your information. Our website uses a secure, encrypted (HTTPS) connection.
Cookies
Our website uses cookies to run the cart and checkout, keep you signed in and understand how visitors use the site. You can block cookies in your browser settings, but the cart and checkout may not work without them.
Your rights
You have the right to ask what personal information we hold about you, and to ask us to correct or delete it. You may also object to us processing it, or withdraw your consent for marketing.
To make a request, contact our Information Officer at accounts@ejsurgicalsolutions.co.za or on 081 736 1219.
If you are not satisfied with how we handle your information, you may complain to the Information Regulator of South Africa: inforegulator.org.za.
Changes
We may update this policy from time to time. The latest version is always on this page.