Returns & refunds

We want you to be happy with every order. Because we supply medical products, some items can only be returned in specific circumstances. This policy does not limit your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

Faulty or defective products

If a product is faulty or defective, you may return it within 6 months of delivery for a repair, a replacement or a refund, as provided for in the CPA. Please contact us first so we can arrange the return.

Sterile, single-use and opened items

For health and safety reasons, sterile, single-use and opened items cannot be returned unless they are faulty. Items must not have been used, and sterile packaging must not have been opened or damaged.

Cancelling an online order (cooling-off)

If you are a consumer, you may cancel an online order within 7 days of receiving the goods, as provided for in section 44 of ECTA. The goods must be returned unused, in their original, unopened packaging. The only cost to you is the direct cost of returning the goods. This does not apply to items that by their nature cannot be returned, such as opened sterile products.

Wrong or damaged items

If you receive the wrong item, or an item is damaged in transit, please tell us as soon as possible after delivery and we will put it right.

How to return an item

• Email orders@ejsurgicalsolutions.co.za with your order number, the item and the reason for the return.
• Wait for our return instructions before sending anything back.
• Pack the item securely, in its original packaging where possible.

Refunds

Once we have received and checked the returned item, approved refunds are paid to the original payment method. We will let you know when your refund has been processed.